খবর

1.Patient ratings accurately gauge hospital quality

Contrary to research that says patients exaggerate their opinions
about physicians in online reviews, a new study published Monday in
Archives of Internal Medicine found that patients' online hospital
ratings accurately determine which facilities have high death rates
and infections.
Researchers at Imperial College London studied 10,274 patient ratings
on the National Health Service (NHS) Choices website between 2009 and
2010 and concluded that hospitals with better patient ratings tend to
have a 5 percent lower death rate and 11 percent lower readmission
rate than those that scored worse, reported the Telegraph.
Similarly, hospitals with high cleanliness ratings had a 42 percent
lower rate of MRSA infections.
The findings suggest that patient feedback on treatment may be more
indicative of care quality than previously thought. According to Felix
Greaves, an expert from the School of Public Health at Imperial
College London, the online reviews proved "useful and relevant," the
Telegraph noted.
As previously reported by FierceHelthcare, hospitals that earn such
high ratings should flaunt them to attract patients. That's because
displaying patient satisfaction scores and quality rankings can
influence patients to seek treatment at that facility, according to a
Business2Community commentary.
But if hospital online reviews aren't so great, communicate directly
with patients to resolve their grievances. In fact, after New York
dermatologist Sumayah Jamal confronted bad reviewers face-to-face,
some of her patients agreed to take down their negative reviews.